Troubleshooting Parallax Sites

It says I have reached my site limit

You have used all the sites your current plan allows. Draft sites that have never been published count too. Moving to a higher plan lets you create more right away. The limit for each plan is listed in Addresses, custom domains, plan limits and credits.

There is currently no menu for deleting a site itself. If you want to clear out sites you no longer use, send us their addresses through a support request.

It says I have run out of credits

You do not have enough credits to use the agent. Your message stays in the input, so top up with a credit pack or upgrade your plan and send it again. If credits run out partway through a request, the files written up to that point are saved. After topping up, ask the agent to continue.

The agent stopped partway

Depending on the reason shown on screen:

• Ran out of time: the request went over the time allowed for one request. Files written so far are kept, so ask the agent to continue.
• Too many steps: the request was too large to finish in one go. Ask the agent to continue, or split the request into smaller parts.
• Connection lost: refresh to see the conversation and files saved on the server. If the agent is still working on your previous message, wait a moment for it to finish.

My text file will not attach

• Only files saved as UTF-8 are accepted. A CSV saved from Excel may use a different encoding, so save it again as a UTF-8 CSV.
• Only TXT, MD, CSV and JSON files can be attached. For a PDF or Word document, copy the text and paste it in.
• The limits are 100 KB per file, 200 KB in total, and 5 files at most.

My images will not attach, or they disappeared

• Images must be PNG, JPG, WebP, GIF or AVIF and no larger than 4 MB each. Make the file smaller and attach it again.
• The visual report type does not accept images.
• If you attach images while signed out and press Create, the images are not kept through sign in. Attach them again after signing in.

It says a file was not saved

For safety, files that appear to contain secret keys or HTML that is not allowed are not saved. Please keep values such as API keys, tokens and passwords out of your site, remove that content and ask again.

I published but the address does not open

It can take a moment to go live right after publishing. Press Re-check in the publish window, or refresh after a minute or two. If you changed the subdomain, the old address no longer works, so use the new one.

If you see a page saying the site is paused, the traffic limit for the current period has been reached. The site comes back when the next period starts or when you upgrade your plan.

My custom domain is stuck on pending

• Check that you added both the CNAME and the TXT records at your domain provider. Copy the values exactly as shown on the site Settings screen.
• DNS changes take about 1 to 30 minutes. Press Re-check again after a little while.
• Custom domains are not available on the Free plan, and paid plans have a limit on how many you can connect.

If you need help

Open a support request, choose Sites as the service, and include the site address, when the problem happened, and the exact error message shown on screen. For a domain problem, please also tell us the domain you are connecting and the records you added to your DNS.