What to check first when something breaks

Working through the steps below solves a good share of problems before you need to write to us.

General checks

1. Refresh the page once. Right after a release an old screen can still be sitting there.
2. Sign in again. When a session expires, requests can fail quietly.
3. Try the same thing in another browser or a private window. Extensions and ad blockers are a common cause.
4. Switch networks. Office and school networks sometimes block certain requests.

By symptom

Generation fails or nothing happens Check your remaining credits first. Requests are blocked once you pass the limit. Plans and credits explains where to look.

File uploads do not work Check your plan's upload limit and your remaining storage. Large files take a while, so leave the window open while they go up.

I paid but my plan has not changed Wait a minute or two and refresh. If it is still the same, follow the guidance in Payments, plan changes and cancelling.

I keep getting signed out Check your browser's cookie blocking settings. If a private window behaves normally, an extension is the likely cause.

A human verification screen keeps appearing This is common on VPNs and shared networks. Turn the VPN off and try again.

If none of that helps

Tell us in a support request. Include the browser and device you used, the time the problem happened and the exact error message on screen, and we will find the cause much faster.