When a trade fails or looks wrong

A blockchain trade cannot be undone once it settles. Checking before you sign is the surest safeguard there is.

Check before signing

The token address: there are many fake tokens with the same name. Pick from the list, or verify the official address yourself.
The amount you receive: make sure the expected amount and the price impact look reasonable. A large price impact means there is not enough liquidity.
The network: confirm your wallet is on the chain you intended. Assets sent on the wrong chain cannot be recovered.

My trade failed

There are three common causes.

Not enough gas: you need the chain's native coin (ETH, BNB, MATIC and so on) in your wallet. With tokens but no native coin you cannot send a transaction.
Slippage exceeded: if the price moves outside your tolerance while you are signing, the trade reverts. In volatile periods, raise the tolerance a little or try again shortly.
Missing or insufficient approval: the approve transaction has not been processed yet, or the amount is too small. Try again once the approval is confirmed.

A failed trade can still consume gas. That is how the blockchain works and we cannot refund it, which we appreciate is frustrating.

I sent the trade but nothing happened

When the network is congested, confirmation takes time. Check the status on the block explorer. If it stays pending for a long while, you can use your wallet's speed up or cancel feature.

My wallet will not connect

Check whether your browser extension wallet is locked, and unlock it.
Several wallet extensions running at once can conflict. Leave one enabled and refresh.
On mobile, connecting through the wallet app's built in browser is more reliable.

If you need help

Open a support request, choose Dex as the service, and include the transaction hash, the chain and the token pair you tried. One thing to be clear about: we will never ask for your private key or seed phrase, under any circumstances. Anyone asking for them is impersonating us, so never share them.