Contact
We reply within 3 to 5 business days. Weekends and public holidays take longer.
Response
3–5 days
Business days
Channel
Ticket
Fastest route
Recommended
Support ticket
The fastest route. You get a ticket number on submit, and once we reply you can keep going in the same thread.
Open a requestSelf-serve
Guides
Billing, accounts and how each product works are all written up. Worth a look before you write in.
Read the guidesFallback
Email works if a ticket is not practical. It is harder to track, so we recommend the ticket.
contact@parallax-ai.comBefore you write
Name the product where the problem happened.
Steps to reproduce get us to the cause much faster.
Never include passwords or API keys.