Payments, plan changes and cancelling

Paid plans are monthly subscriptions that renew automatically. You open the payment screen from the plan menu of any service.

Subscribing

1. Pick a plan on the plan screen.
2. Enter your card details on the payment page.
3. As soon as the payment goes through, that plan's credits and features open up.

After payment, the receipt screen shows the amount, the payment date, the next payment date and the order number.

Changing plans

Moving up to a higher plan takes effect immediately. Moving down or cancelling keeps your current benefits until the period you already paid for ends, and the new plan applies from the next payment date.

Cancelling

Choosing cancel subscription on the plan screen schedules the cancellation.

• You keep the paid features until the billing period ends.
• When it ends, the account moves to the Free plan automatically.
• Cancelling does not refund the current period on a pro rata basis. See Refunds for the criteria.
• If you change your mind, subscribe again before it expires.

If the subscribe button is missing in the app

App Store rules mean you cannot subscribe inside the iOS app. Sign in from a mobile web browser or a computer and pay from the plan screen there. A payment made on the web shows up in the app right away.

If a payment is not reflected

1. Refresh the screen and give it a minute or two. Approval results can take a short while to arrive.
2. Check whether your card issuer sent a confirmation message or app notification.
3. If the plan still has not changed, open a support request with the time of payment, the last four digits of the card and the order number. We will look up the transaction and sort it out.