Refunds

Refunds follow the payment terms in our terms of service. Please check the criteria below first.

When a refund is possible

• Billing errors: a duplicate charge, a charge after you cancelled, or a charge for a plan you did not choose.
• Service failure: a problem on our side stopped you using a feature you paid for.

If either applies, we confirm it and refund to your original payment method.

When a refund is difficult

• We cannot refund a subscription period that has already passed, even if you did not use it.
• Credits you have already spent cannot be reversed.
• Results not matching your expectations is not on its own grounds for a refund. AI model output can differ every time, even from the same input.
• Account deletion and suspension for breaking the terms of service are not grounds for a refund.

If your situation does not fit neatly into these criteria, write to us anyway. We will look at the circumstances and decide.

How to ask

On Open a support request, choose Plans and billing as the topic and include the following.

1. The email address on the account that paid
2. The date, time and amount of the payment
3. The order number, or the last four digits of the card
4. Why you are asking for a refund

We handle it once we have confirmed the details. After a refund is approved, your card issuer may take a few more days to show it, on their own schedule.