Guides
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All products · 11 documents
- The Parallax AI services at a glanceWhat Parallax, Iris, Soulmate, Dex, Playground and Platform each do.September 23, 2026
- Understanding plans and creditsWhat a credit is, how many each plan includes, and what they are spent on.September 23, 2026
- Opening a support request and following itHow to write to us, how to check your ticket, and how long a reply takes.September 23, 2026
- Signing up and signing inHow to sign up and sign in with email, Google or Apple, and what to do about the verification email.September 23, 2026
- Resetting your passwordHow to reset a forgotten password, and what to check when the email does not arrive.September 23, 2026
- Deleting your account and what happens to your dataHow to delete your account, what blocks deletion while you are subscribed, and how long data is kept afterwards.September 23, 2026
- Payments, plan changes and cancellingHow to subscribe, change or cancel a plan, and why the subscribe button is missing in the app.September 23, 2026
- RefundsWhen a refund is possible, and what to tell us when you ask for one.September 23, 2026
- Credit packs and extra storageHow to buy more when your monthly credits run out, and how to add storage space.September 23, 2026
- Support reward creditsHow we decide which requests earn credits, and how many.September 23, 2026
- What to check first when something breaksA checklist you can work through yourself when a screen freezes or a generation fails.September 23, 2026