Support reward credits

Some of the requests you send us make the service better. Those earn reward credits as a thank you.

We decide when a request is marked complete. You do not need to ask for it.

How we decide

Tier	When it applies	Credits
General request	Questions answered with guidance: how to use something, account checks, payment lookups.	0
Valid report	An error we reproduced or confirmed, a wrong explanation in the docs, a typo on screen.	30
Fix shipped	Your report led to an actual fix that we released.	100
Feature accepted	The feature you suggested was added to our development plan.	150
Critical defect	High impact defects such as data loss, incorrect billing, or another user's information showing.	300

One credit equals 1,000 tokens. See Plans and credits for what credits are spent on.

Conditions

• The request must be complete. Requests still in progress are not rewarded.
• The email on the request must belong to a registered account. If you wrote to us without signing in, we credit the account with the same email address.
• One reward per request. Adding more messages to the same request does not add a second reward.
• Up to 500 credits per account per month. The allowance resets at the start of the next month.
• Reward credits are bonus balance and never expire, unlike monthly credits that reset every month.

What is not rewarded

• A report we already have. The person who sent it first receives the reward.
• Something we cannot reproduce and have no material to check.
• A problem in your own environment or in another company's service.
• Requests whose purpose is the handling itself, such as refunds, payment cancellations or account deletion.
• Causing an error on purpose to earn credits, or splitting one report across several requests.
• Requests containing abuse, threats or advertising.

When the credits arrive

Within three business days of the request being marked complete. Once they arrive, the amount is recorded in your request thread, and we also email the address on your account.

You can check your balance on the plan or usage page of any Parallax AI service.

If you disagree

Reply on the same request and we will look at it again. We cannot grant credits for reasons outside the table above.

This policy may change without notice. Changes apply to requests completed after the change.