Plans, credits, reports and troubleshooting

Is Parallax Engage free?

Yes. On every plan, including Free, you get unlimited quizzes and responses, share cards and 9:16 story images, play counts, basic stats (starts, completions and result split) and embedding on any website.

What do Pro and Ultra add?

Feature	Free	Pro	Ultra
Button on each result		O	O
Redirect after the result		O	O
Lead capture card		O	O
CSV export		O	O
Custom share text		O	O
Drop-off by question		O	O
Traffic sources		O	O
Remove Parallax branding			O
Funnel dashboard by date range			O
Button conversion by result			O

Free quizzes show "Made with Parallax Engage" at the bottom. On Ultra you can hide it by turning off Show Parallax Engage branding on the Design tab.

Do I need a separate Engage subscription?

No. Plans are Parallax subscriptions, so the same plan also unlocks the other Parallax apps. The Pricing page lists Pro at $20/month and Ultra at $200/month. Agency and Enterprise plans include everything in Ultra. Billing and plan changes happen on parallax.kr. See plans takes you there. For monthly credits by plan, see Understanding plans and credits.

I get "Upgrade to Pro" when I try to publish

That means a feature in your quiz needs a higher plan than you have. These are checked when you publish:

• Result buttons, Redirect after result, the lead card and a Custom share message need Pro.
• Turning off Show Parallax Engage branding needs Ultra.

Upgrade, or turn the feature off and publish for free. Locked options in the editor are marked with the plan they need.

What happens if I downgrade?

Your quizzes and data are kept. On your live quizzes, features your new plan does not include are hidden: result buttons, the lead card, the redirect and the custom share message disappear, and the Engage branding shows again. The locked analytics reports are hidden too. If you upgrade again, they come back.

How do AI credits work?

AI drafts and AI images use Parallax credits on every plan, including Free. Paid plans include monthly credits.

• AI draft: you see an estimate before you start and are charged only for what is actually used. If the draft fails, no credits are used.
• AI image: the price is shown before you click Generate. Credits are only used once the image is saved. If you see "The image was created but could not be saved. You were not charged.", just try again.
• Not enough credits: you will see "You do not have enough credits." Click Get more credits to top up or change your plan on parallax.kr. See also Credit packs and extra storage.

Credits already used cannot be returned, and an AI result that differs from what you expected is not by itself grounds for a refund. See Refunds for details.

How do I report a quiz?

Click Report this quiz on the quiz's start screen or result screen. Pick a reason (Spam or scam, Inappropriate content, Copyright infringement, Hate or harassment or Something else), add details if you like and click Send report. Our team reviews every report.

My quiz says "Taken down" or "Blocked". What does that mean?

The quiz was removed for violating our policies. While it is taken down it cannot be played, published, duplicated or shared, and visitors see "This quiz is no longer available". It is also removed from Explore. If you think this is a mistake, send us a support request (details below).

How do I delete a quiz?

On the Dashboard, open the quiz's actions menu, choose Delete and confirm with Delete quiz. The quiz and all of its responses are deleted for good and cannot be restored, and the public link stops working. If you might need the quiz or its data later, use Unpublish instead.

Common problems

• "Page not found" when opening a quiz link. The quiz was unpublished or deleted, or the link is incomplete. If it is your quiz, check its status on the Dashboard and publish it again if needed.
• "Your session expired. Please start the quiz again." The play session ended. Tap Start over and play again.
• "Too many requests. Please try again shortly." Wait a moment and try again.
• "Fix N issues before publishing". The list shows where each issue is, and the affected spots are marked Needs attention. The most common ones are score ranges with gaps or overlaps, a bracket whose item count does not match its size, a letter combination without a result, and a jump that points backward or to a deleted question.
• Image upload fails. Use a PNG, JPEG, WebP or GIF of 5 MB or less, and check your connection.
• "Not saved" in the editor. Check your connection and click Retry. Keep the tab open until you see All changes saved.
• "File storage is temporarily unavailable." Please try again a little later.

If you need help

Open a support request, choose Engage as the service, and include your account email, the quiz link or title, the exact message you saw and when it happened. For billing questions, also include your plan and the payment date. If your quiz was taken down and you think it was a mistake, tell us the quiz link and why you believe it follows our policies.