Changing your address, visibility and troubleshooting

Can I change my page address?

Yes. On the Settings tab, enter a new address under Page address and press Change address. There is no limit on how often you can change it and no waiting period. For the address rules, see Getting started with Parallax Links.

Before you change it, please keep in mind:

• Your old address stops working right away and can be claimed by someone else.
• Visitors who use the old address are not forwarded to the new one. Update the address and QR code on your social profiles, business cards and printed materials. You can download a new QR code from the top of the editor.

Can I hide my page for a while?

Turn off the Published switch under Visibility on the Settings tab. While it is off, visitors see a not found page, and you can keep editing. Turn it back on and your page is public again right away.

I want to delete my page

There is no option to delete just the page. If you no longer want it public, turn off the Published switch, and delete individual links if you like.

Deleting your Parallax account also deletes your Links page, links and analytics. Account deletion affects every Parallax service, so please read Deleting your account and what happens to your data first.

How do I report someone else's page?

Press Report at the bottom of the public page, choose a reason (Phishing or scam, Spam, Inappropriate content, Impersonation, Something else) and press Send report. You do not need to sign in to report, and details are optional. Our team reviews reports and blocks pages that break the rules.

It says "Your page is blocked"

Our team hid your page after a review. If the team left a reason, it is shown in the editor. While your page is blocked you can still edit it, but visitors cannot see it. If you believe the block is a mistake, let us know through a support request.

My changes are not showing on my public page

Your public page shows saved changes right away. Please check the following in order.

1. Make sure the editor shows All changes saved. If you see Could not save or Unsaved changes, press Retry or fix the highlighted fields.
2. Refresh your public page.
3. Check that the link's show switch is on.
4. For a scheduled link, check that the current time is within its schedule.
5. If a link shows a lock, it is hidden because it is beyond your current plan's link limit. Remove some links above it or upgrade your plan.
6. If you downgraded, Pro templates, gradient and image backgrounds, and custom buttons and fonts are not applied. See Plan features and analytics for details.

Visitors see "This page is not available"

This is usually one of the following:

• The address was typed incorrectly, or someone used your old address after you changed it
• The Published switch is off
• Our team has blocked the page

If you see "Something went wrong" instead, the page could not be loaded for a moment. Please try again shortly.

It says I cannot use the address I want

• This address is already taken: someone else is using it. Try another address, for example with a dot, underscore or number.
• This address is reserved: it is a word used by the service's own screens and cannot be used.
• If you get a format error, check that it is 3 to 30 characters of lowercase letters, numbers, dots and underscores, and that it starts and ends with a letter or number.

I cannot add more links

If you see You have used all N links on your plan, you have reached your plan's limit. Delete links you no longer need or upgrade. Headers do not count toward your links, but you can have up to 20 per page.

If you get a link address error, check that the address starts with https://, mailto: or tel: and does not contain spaces.

If you need help

Send a support request, choose Links as the service, and include your page address (links.parallax.kr/youraddress), when the problem happened and the exact message shown on screen. For a blocked page, please also include the reason shown.