API usage and topping up

Platform API calls are drawn from a prepaid balance. Chat on the web and in the apps is separate, and what you top up here is only used for API calls.

Checking usage

The Usage screen in the console shows usage by period. If it is higher than you expected, check the following.

• Whether a test script or batch job is running over and over
• Whether retry logic is resending failed requests indefinitely
• Whether a key you no longer use is still alive

Topping up

1. Open the Top up screen in the console.
2. Choose an amount.
3. Go to the payment page and complete the payment.

The amount is credited to the account that paid. If you work as a team, check which account was used.

If a top up is not reflected

Most arrive immediately, but when payment confirmation is delayed it can take 24 to 72 hours.

If it has still not arrived after 72 hours, open a support request with the following.

1. The email address on the account that paid
2. The date, time and amount of the payment
3. The receipt or the order number

If online payment fails

Your card issuer may be blocking international or online payments. If it still fails after checking their settings, write to us and we will suggest another payment method.